Shipping policy
Shipping & Return Policy
Transfer of Ownership and Burden of Risk
The ownership and burden of risk of a Product will transfer from the Company to the User upon completion of delivery of such Product.
Delivery Charges
Delivery charges vary depending on the delivery destination and the total weight of the package. We are unable to deliver to some destinations.
Shipping Times
All items are securely packaged and shipped via FedEx within 2–5 business days after receiving your order. After the shipment is completed, delivery will take approximately 7–14 days (varies depending on the destination).
Orders placed on Saturdays, Sundays, or holidays will be shipped within 2–5 business days, calculated from the next business day. The delivery date cannot be specified.
Customs & Taxes
The amount of customs duty and consumption tax is not fixed at the time of order but will be fixed at the time of customs clearance. We are not responsible for customs duties, import tax charges, or other fees.
We kindly ask you to note that we are unable to provide detailed information regarding customs duties, taxes, or clearance procedures. For the most accurate and up-to-date information, we respectfully recommend that you contact the customs authorities in your country.
Cancellations
We do not accept cancellations after we have made arrangements to ship the product.
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Important Update for US Orders: Import Duties Now Included Effective from Feb 1, 2026, we are updating our pricing for orders shipped to the United States. The product prices you see now include estimated import duties. This means no surprise customs bills upon delivery. What you see is the product price plus duty. (Sales tax will still be calculated at checkout where applicable.) Summary of Changes New Policy: Please Note: |
Returns & Exchanges
Return of Product
- After the order of a Product is completed, the Product cannot be returned or exchanged for any reason attributable to the User.
- Notwithstanding the immediately preceding paragraph, the Company will accept returns or exchanges of the Product only if the type or number of Products delivered is different from that ordered, the Products are damaged, or the quality of the Products does not conform to the terms of the agreement; provided, however, that all of the following conditions must be met:
(a) The Product is unused.
(b) The Product’s packaging and accessories are restituted to their original condition at the time of delivery.
(c) The application for return is made in a method designated by the Company within XX days after receiving the Product.
- If the Product is returned in accordance with the immediately preceding paragraph after the payment by the User, the Company shall make a refund after confirming that the return meets all of the conditions as described in the immediately preceding paragraph.
Caution
We also do not accept returns or exchanges in the following cases:
Damage to the product's outer box. We outsource the shipping of our products to delivery companies. Therefore, we do not accept inquiries regarding damage to products during shipping. Please contact the delivery company for any damage to packing materials or crushed boxes.
Return Process
Please contact us within 7 days of receipt of the defective product and return it to us within 10 days of our reply. We will not accept any one-sided return of merchandise without prior notification.
Return Shipping Cost
We will bear the return shipping cost only in the case of defective products or returns due to our fault.
Returned Parcels
If you are absent for an extended period or refuse to pick up your parcel and it is returned to us, we will charge you for the return shipping and handling. In addition, we will not be able to resend the returned parcel.
To Consumers based in the EU and EEA
Under applicable laws, customers who purchase goods or services online have the right to cancel their purchase without giving any reason within 14 days of receiving the ordered goods.
If you wish to exercise this right to cancel, please follow the appropriate steps at the following URL.
Returns of Goods for EU Withdrawal
Please return the goods without undue delay and no later than 14 days from the date on which the withdrawal notification is made.
Goods should be returned in good condition and, where possible, include all the items you received.
The consumer shall be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds for EU Withdrawal
Unless the goods are defective, damaged, or incorrectly sent, you are responsible for the cost of returning the goods.
The following costs will be deducted from your refund:
- Import and export duties
- Return shipping costs from your address to our Japan warehouse
The consumer shall only bear the direct cost of returning the goods.
We will process your refund within 14 days of receiving your withdrawal.
